Return Policy


RETURNS

Our goal is for you to love everything you receive from FashWand! If your items were not as you had hoped, please read our return policy and procedure below. 

RETURN POLICY
  • CUSTOM-MADE items and items marked FINAL SALE cannot be returned and are non-refundable.
  • For all other items Returns must be made within 48 hours of receiving your order.
  • Merchandise being returned must be in its original condition with all tags attached. Merchandise must not be used, worn, altered, or washed.
  • Refunds will be issued in the original form of payment. Shipping charges are non-refundable.
  • Upon receipt of returned merchandise, FashWand reserves the right to deny a refund if the merchandise does not meet return policy requirements.
  • We do not offer exchanges at this time.


Note: As with all handmade items, no two products are exactly the same and the colors and cuts will have slight variations. Images displayed are a representation only and the actual products that are custom made for you may differ slightly from the images. Some products are offered in different fabric types, colors on each fabric type is slightly different and colors may vary from colors seen on the computer screen. For personalized orders we will try our best to accommodate your specific requests, however, it is not guaranteed that we will have the exact match to your requested colors and fabrics. For personalized requests, we will notify you within 48 hours of your purchase if we can not accommodate your specific requests.


RETURN INSTRUCTIONS

If your merchandise meets the above policy requirements, please visit fashwand.com to request a return by selecting MY ACCOUNT > Order History. You can then view your past orders and select “RETURN ITEMS FROM THIS ORDER”.

USPS SHIPPING LABEL

FashWand provides you with a prepaid USPS shipping label. Please note that a flat fee of $10.00 will be deducted from your order refund for return shipping.

Make sure to include your original packing slip in the box. FashWand.com does not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen or mishandled. FashWand is not responsible for shipping fees.

REFUND PROCESSING TIME

Please allow 10 to 14 business days from the day you ship your package for your account to be credited. Allow 1-2 billing cycles for the credit to appear on your statement. 

INTERNATIONAL RETURNS

At this time, we do not offer international shipping. No International returns or exchanges will be accepted.